How should I respond to arguments or disputes between young people?
In addition to the guidance above:
respond quickly
avoid assigning blame; allow each young person an equal opportunity to give their side of the story
establish all the facts; don’t make assumptions
support the young people to understand how the other person may feel
positively acknowledge where a young person has owned up and/or apologised
if a young person has not owned up, rather than force the issue, focus on what happened and ask young people what they can do to prevent a reoccurrence
try to find a way to defuse an incident so that no one loses face.