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Volunteering at Scouts is changing to help us reach more young people

Volunteering is changing to help us reach more young people

Volunteering is changing at Scouts. Read more

Discover what this means

Contact us

Our support team can signpost you to the right advice and guidance, if you have a question or need support. We’re here to help with Compass, Atlantic Data and disclosures too.


If you have an accident or emergency situation at Scouts please do follow the steps in the Purple card – Safe Scouting and what to do in an emergency. For more information visit the emergencies and reporting section of our website.

Out of hours contact: In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will triage you to the correct person.

Read the Purple Card

Contacting the Support Centre

Programme Planning
Our pre-made programme tool for Scouts is being worked on and will be back online as soon as possible. You can still plan and build your own programme.

Live Chat
Contact us to chat with us – it’s the quickest and easiest way to get in touch. You can also click the purple help button on the bottom right of every page. You’ll see an option to get in touch after a few seconds. 

We’re usually online from 9am to 4:45pm Monday to Friday, but occasionally we may be unavailable for staff training or meetings. If we’re not available, you’ll be able to leave a message and we’ll email you back as soon as we can.

You can drop us an email at

Call back Request
If you’d like to speak with one of the team on the phone, you can now request a call back. Just fill in this short form with the details of your question and we’ll get back to you.

Social Media
Get in touch via social media, tag us or tweet us via the social handles below. We'd love to see what Scouts are getting up to!

Scouts Heritage Service

The Scouts Heritage Service looks after the Heritage Collection on behalf of the Movement and offer an enquiries service to help you find out about the Scouts fascinating history.

To contact the team email

Media enquiries

For information on how to contact Scouts about media.

Contact our Media Relations Team

Brand Guide

For information on how you can use the Scout brand and logos.

Visit our brand centre

Tell us your story

Submit your story to the Scouts and it could feature in local or national media!

Submit a story

Scouts Headquarters Address

The Scout Association, Gilwell Park, Chingford, London, England E4 7QW