The Scout Information Centre is open from 9am-5pm Monday to Friday.
If you have an accident or emergency situation at Scouts please do follow the steps in the Purple card – Safe Scouting and what to do in an emergency.
For more information visit the emergencies and reporting section of our website.
Out of hours contact: In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will triage you to the correct person.Read the Purple Card
Have a query or question about anything Scout related? Our team of Information Centre Advisers are happy to help with whatever you need. We answer a huge range of questions, covering everything from activity planning to contact searches and accident reports.
Currently staff are working remotely, but you can contact us by:
- Drop us a line at firstname.lastname@example.org
- Start a live chat with us. Click the purple 'Help' button in the bottom right of the screen (during opening hours). If we aren't available on live chat, your message will be replied to via email.
- Or write to us at: Scout Information Centre, Gilwell Park, Chingford, London, E4 7QW (where we are)
Raising a concern
If you need to raise a concern please read our guidance on ensuring a concern is approached using the most appropriate policy.Read our guidance on raising a concern
Help us improve our service
Got a moment? We'd love to hear more about how you use the Scouts Support Centre. Just answer a few short questions and look for the purple pop-up survey at the bottom of this page.
For information on how you can use the Scout brand and logos.Visit our brand centre
Scouts Heritage Service
The Scouts Heritage Service looks after the Heritage Collection on behalf of the Movement and offer an enquiries service to help you find out about the Scouts fascinating history.
Find out more about
- How to donate an item to the Heritage Collection
- How the enquiries service can help you with your research
To contact the team please email email@example.com
Media Relations Team
Head of Media Relations
Tel: +44 (0)208 433 7260
Mobile: +44 (0)788 913 0812
Media Relations Manager
Tel: +44 (0)20 8433 7211
Mobile: +44(0)7957 793707
Tell us your story
Submit your story to the Scouts and it could feature in local or national media!Submit a story