Raising a concern
If you need to raise a concern please read our guidance on ensuring a concern is approached using the most appropriate policy.
If you have a safeguarding concern it should be dealt with in accordance with the Safeguarding Policy and reported to the Safeguarding team.Report a concern to Safeguarding
Many complaints do not want to enter a formal complaints procedure. They simply want to have their questions answered, their concerns dealt with, or their opinion noted. Informal resolution may be as simple as the complainant having a conversation with the local volunteer manager before making a formal complaint to discuss how a concern raised can be resolved.
If a complainant feels it's appropriate, they may be willing to meet with the individual they are raising a concern against with the support of a local volunteer to see if an amicable solution can be found.
Local, informed resolution should always be attempted before engaging the formal complaints policy.
If you wish to raise a formal complaint please do so in writing using the Complaints Template.
If you want to express a concern or dissatisfaction with Scouting locally then it should be dealt with in accordance with The Scouts’ Complaints Policy.Read more about making a complaint about Scouting
If you want to raise a concern about potential wrongdoing which is in the public interest, then these disclosures should be dealt with in accordance with the Whistleblowing Policy. The Whistleblowing policy is part of our duty of care, providing guidance, support and advice to adults in Scouting who wish to raise a concern about a potential breach of our standards or conduct, which is in the public interest.Raise your concern about potential wrongdoing
Raising a formal complaint about Scouts HQ
Please use this form to submit your formal complaint or feedback about The Scout Association Headquarters. Your complaint will be overseen by the relevant team in Gilwell Park. If your complaint relates to a local scouting group/ adult member, please raise your complaint with the appropriate line manager within the local scouting line management structure in accordance with the complaints policy.Submit your complaint/feedback about Scouts Headquarters