Contact us

If you have a question or need support, the Scout Support Centre is here to help.

Emergency

If you have an accident or emergency situation at Scouts please do follow the steps in the Purple card – Safe Scouting and what to do in an emergency.

For more information visit the emergencies and reporting section of our website.

Out of hours contact: In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will triage you to the correct person.

Read the Purple Card

Here to help

Have a question or need a hand? Our support team are your first port of call, and can signpost you to the right advice and guidance. We’re here to help with Compass, Atlantic Data and disclosures too.

Live chat

Contact us here to chat with us – it’s the quickest and easiest way to get in touch. You can also click the purple help button on the bottom right of every page. You’ll see an option to get in touch after a few seconds.

We’re usually online from 09:00 to 16:45 every week day, but occasionally we may be unavailable for staff training or meetings. If we’re not available, you’ll be able to leave a message and we’ll email you back as soon we can.

If you prefer

You can drop us an email support@scouts.org.uk, or send a direct message on the official Scouts Facebook, Twitter or Instagram.

Unfortunately we’re not able to run an inbound phone line at the moment. Our team will triage your request and arrange a call back if necessary.

Raising a concern

If you need to raise a concern please read our guidance on ensuring a concern is approached using the most appropriate policy.

Read our guidance on raising a concern

Get in touch via social media

We'd love to see what Scouts are getting up to, tag us or tweet us via the social handles below.

Brand Guide

For information on how you can use the Scout brand and logos.

Visit our brand centre

Scouts Heritage Service

The Scouts Heritage Service looks after the Heritage Collection on behalf of the Movement and offer an enquiries service to help you find out about the Scouts fascinating history.

Find out more about

How to donate an item to the Heritage Collection
How the enquiries service can help you with your research

To contact the team please email heritage@scouts.org.uk

Media Relations Team

If you need to contact a media officer out of working hours in an emergency, please call 07977 539 630. For normal office hours (09:00 - 17:00) please get in touch below.

Simon Carter
Head of Media Relations
Email: Simon.Carter@scouts.org.uk
Tel: +44 (0)208 433 7260
Mobile: +44 (0)788 913 0812

Andrew Thorp
Media Relations Manager
Email: Andrew.Thorp@scouts.org.uk
Tel: +44 (0)20 8433 7211
Mobile: +44(0)7957 793707

Tell us your story

Submit your story to the Scouts and it could feature in local or national media!

Submit a story