Contact us
The Scout Information Centre is open from 9am-5pm Monday to Friday.
Got a query or question about anything Scout related? Our team of Information Centre Advisers are happy to help with whatever you need.
We answer a huge range of questions, covering everything from activity planning to contact searches and accident reports.
You can get in touch in a variety of ways:
- Give us a call on 0345 300 1818 (local rate) or 020 8433 7100
- Drop us a line at info.centre@scouts.org.uk
- Start a live chat with us. You’ll see the ‘chat now’ icon in the bottom right of the screen (During opening hours)
Or you can write to us at: Scout Information Centre, Gilwell Park, Chingford, London, E4 7QW (where we are)
Out of hours contact
The information Centre is open between 9am and 5pm. In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will triage you to the correct person.
Emergency
If you have an accident or emergency situation at Scouts please do follow the steps on the Purple card – Safe Scouting and what to do in an emergency. For more information about emergencies and reporting incidents or accidents please refer to our guidance.
Complaints
For any complaints, please see our guide here.
Do you have a great Scout Story?
If so please let us know via stories.scouts.org.uk
Brand guide
For information on how you can use the Scout brand and logos, visit our brand centre.
The Scout Association Media Relations Team
If you need to contact a media officer in an emergency or out of working hours, please call 07977 539 630, otherwise get in touch below.
Simon Carter
Head of Media Relations
Tel: +44 (0)208 433 7260
Mobile: +44 (0)788 913 0812
Simon.Carter@scouts.org.uk
Andrew Thorp
Media Relations Officer - including Local Media Relations Support enquiries
Tel: +44 (0)20 8433 7211
Mobile: +44(0)7957 793707
Andrew.Thorp@scouts.org.uk