Skip to main content

Contact us

The Scout Information Centre is open from 9am-5pm Monday to Friday.


If you have an accident or emergency situation at Scouts please do follow the steps in the Purple card – Safe Scouting and what to do in an emergency.

For more information visit the emergencies and reporting section of our website.

Out of hours contact: In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will triage you to the correct person.

Read the Purple Card

Have a query or question about anything Scout related? Our team of Information Centre Advisers are happy to help with whatever you need. We answer a huge range of questions, covering everything from activity planning to contact searches and accident reports.

Currently staff are working remotely, but you can contact us by:

  • Drop us a line at 
  • Start a live chat with us. Click the purple 'Help' button in the bottom right of the screen (during opening hours). If we aren't available on live chat, your message will be replied to via email.
  • Or write to us at: Scout Information Centre, Gilwell Park, Chingford, London, E4 7QW (where we are)

Raising a concern

If you need to raise a concern please read our guidance on ensuring a concern is approached using the most appropriate policy.

Read our guidance on raising a concern

Get in touch via social media

We would love to see what Scouts are getting up to, tag us or tweet us via the social handles below.

Help us improve our service

Got a moment? We'd love to hear more about how you use the Scouts Support Centre. Just answer a few short questions and look for the purple pop-up survey at the bottom of this page.

Brand Guide

For information on how you can use the Scout brand and logos.

Visit our brand centre

Scouts Heritage Service

The Scouts Heritage Service looks after the Heritage Collection on behalf of the Movement and offer an enquiries service to help you find out about the Scouts fascinating history.

Find out more about

To contact the team please email

Media Relations Team

If you need to contact a media officer out of working hours in an emergency, please call 07977 539 630. For normal office hours (09:00 - 17:00) please get in touch below.

Simon Carter
Head of Media Relations
+44 (0)208 433 7260
Mobile: +44 (0)788 913 0812

Andrew Thorp
Media Relations Manager
Tel: +44 (0)20 8433 7211
Mobile: +44(0)7957 793707

Tell us your story

Submit your story to the Scouts and it could feature in local or national media!

Submit a story