Contact us
The Scout Information Centre is open from 9am-5pm Monday to Friday.
Got a query or question about anything Scout related? Our team of Information Centre Advisers are happy to help with whatever you need. We answer a huge range of questions, covering everything from activity planning to contact searches and accident reports.
Currently staff are working remotely, but you can contact us by:
- Drop us a line at info.centre@scouts.org.uk
- Start a live chat with us. You’ll see the ‘chat now’ icon in the bottom right of the screen (During opening hours)
Or you can write to us at: Scout Information Centre, Gilwell Park, Chingford, London, E4 7QW (where we are)
Coronavirus guidance
For the latest guidance on Coronavirus and Scouts, please visit scouts.org.uk/coronavirus.
Read the guidance and support for FAQ's for COVID-19.Out of hours contact
The information Centre is open between 9am and 5pm. In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will triage you to the correct person.
Emergency
If you have an accident or emergency situation at Scouts please do follow the steps in the Purple card – Safe Scouting and what to do in an emergency.
For more information visit the emergencies and reporting section of our website.
Resolving Complaints
For any complaints, please see our guide.
The Scout Association Media Relations Team
If you need to contact a media officer in an emergency or out of working hours, please call 07977 539 630, otherwise get in touch below.
Simon Carter
Head of Media Relations
Email: Simon.Carter@scouts.org.uk
Tel: +44 (0)208 433 7260
Mobile: +44 (0)788 913 0812
Andrew Thorp
Media Relations Officer - including Local Media Relations Support enquiries
Email: Andrew.Thorp@scouts.org.uk
Tel: +44 (0)20 8433 7211
Mobile: +44(0)7957 793707
Emily Batchelor
Media Relations Officer
Tel: +44 (0)20 8433 7201
Email: Emily.Batchelor@scouts.org.uk
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