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Contact us

Our support team can signpost you to the right advice and guidance, if you have a question or need support. We’re here to help with Compass, Atlantic Data and disclosures too.

We're closed from 24 December until 4 January. Please do get in touch in good time if you need a response before the break. We'll reply to anything else on our return.

If you need to report an emergency or critical incident during this time, please call us on 0345 300 1818. This line is for emergencies only, and will not be able to help with any general enquiries.

Emergency

If you have an accident or emergency situation at Scouts please do follow the steps in the Purple card – Safe Scouting and what to do in an emergency. For more information visit the emergencies and reporting section of our website.

Out of hours contact: In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will triage you to the correct person.

Read the Purple Card

Live chat

Contact us here to chat with us – it’s the quickest and easiest way to get in touch. You can also click the purple help button on the bottom right of every page. You’ll see an option to get in touch after a few seconds.

We’re usually online from 09:00 to 16:45 every week day, but occasionally we may be unavailable for staff training or meetings. If we’re not available, you’ll be able to leave a message and we’ll email you back as soon we can.

Email or Social Media

 You can drop us an email info.centre@scouts.org.uk, or get in touch via social media, tag us or tweet us via the social handles below.

We'd love to see what Scouts are getting up to!

Unfortunately we’re not able to run an inbound phone line at the moment. Our team will triage your request and arrange a call back if necessary.

Raising a concern

If you need to raise a concern, please read our guidance on ensuring a concern is approached using the most appropriate policy.

Scouts Heritage Service

The Scouts Heritage Service looks after the Heritage Collection on behalf of the Movement and offer an enquiries service to help you find out about the Scouts fascinating history.

To contact the team please email heritage@scouts.org.uk

Media Relations Team

If you need to contact a media officer out of working hours in an emergency, please call 07977 539 630. For normal office hours 09:00 - 17:00 please get in touch below.
Simon Carter

Head of Media Relations
Email: Simon.Carter@scouts.org.uk
Tel: +44 (0)208 433 7260
Mobile: +44 (0)788 913 0812

Andrew Thorp
Media Relations Manager
Email: Andrew.Thorp@scouts.org.uk
Tel: +44 (0)20 8433 7211
Mobile: +44(0)7957 793707

Brand Guide

For information on how you can use the Scout brand and logos.

Visit our brand centre

Tell us your story

Submit your story to the Scouts and it could feature in local or national media!

Submit a story