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Contact us

The Scout Information Centre is open from 9am-5pm Monday to Friday.

Coronavirus guidance

For the latest guidance on Coronavirus and Scouts, please visit 

Read more

Got a query or question about anything Scout related? Our team of Information Centre Advisers are happy to help with whatever you need.

We answer a huge range of questions, covering everything from activity planning to contact searches and accident reports.

Currently staff are working remotely, but you can contact us by:

  • Drop us a line at 
  • Start a live chat with us. You’ll see the ‘chat now’ icon in the bottom right of the screen (During opening hours)

Or you can write to us at: Scout Information Centre, Gilwell Park, Chingford, London, E4 7QW (where we are)


Out of hours contact

The information Centre is open between 9am and 5pm. In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will triage you to the correct person.


If you have an accident or emergency situation at Scouts please do follow the steps on the Purple card – Safe Scouting and what to do in an emergency. For more information about emergencies and reporting incidents or accidents please refer to our guidance



For any complaints, please see our guide here.

Do you have a great Scout Story?

If so please let us know via

Brand guide

For information on how you can use the Scout brand and logos, visit our brand centre.

The Scout Association Media Relations Team

If you need to contact a media officer in an emergency or out of working hours, please call 07977 539 630, otherwise get in touch below. 

Simon Carter
Head of Media Relations

Tel: +44 (0)208 433 7260
Mobile: +44 (0)788 913 0812

Andrew Thorp
Media Relations Officer - including Local Media Relations Support enquiries

Tel: +44 (0)20 8433 7211
Mobile: +44(0)7957 793707 

Emily Batchelor
Media Relations Officer

Tel: +44 (0)20 8433 7201