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Volunteering at Scouts is changing to help us reach more young people

Volunteering is changing to help us reach more young people

Volunteering is changing at Scouts. Read more

Discover what this means

Working with People

Working with People is one of the six core skills for Managers and Supporters in Scouting.


  • Develop good working relationships with adults in local Scouting based on trust and Scout values as embodied in the fundamentals of Scouting.
  • Manage succession planning and identify the roles that are needed to make local Scouting work effectively and recruit suitable people into those roles.
  • Allocate tasks to people within local Scouting and monitor the progress of those tasks.
  • Support adults in local Scouting to develop by completing formal training requirements, learning on the job, trying out new skills and addressing problems affecting performance.
  • Build a team spirit in local Scouting and support the development of the team as a whole.
  • Address conflict as it occurs within local Scouting and reduce the likelihood of it happening through good communication and other methods.
  • Run effective team meetings and participate fully in the local Executive meetings.
  • Ensure that adults in local Scouting perform to agreed standards and if serious problems occur, the correct procedures are followed.
  • Appropriately acknowledge good work carried out in local Scouting (through local events and the national Scout adult award scheme).
  • Carry out effective reviews and re-assign or retire people if necessary.
  • Build and maintain collaborative relationships with other relevant organisations (including sponsoring authorities where appropriate) in the local area.

Learning Opportunities

There are a number of learning opportunities available to enable you to gain the required knowledge and skills to validate this area of the training scheme.

Check out the Leadership and Management Training pages to find out more about how these learning opportunities fit into the training for Managers and Supporters.

Independent Learning

  • Finding, Appointing and Welcoming Volunteers
  • Keeping, Developing and Managing Volunteers
  • Safeguarding for Managers and Supporters
  • Dealing with Difficult Situations
  • Supporting the Adult Training Scheme

Skills Courses

  • Skills of Management
  • Achieving Growth
  • Meeting the Challenges

Validation Criteria

Details of the validation criteria for this training can be found in the Adult's Personal File for Managers and Supporters.