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Volunteering at Scouts is changing to help us reach more young people

Volunteering is changing to help us reach more young people

Volunteering is changing at Scouts. Read more

Discover what this means

Tools for the Role (Managers and Supporters)

Module 4 - part of Getting Started training

Who this is for

Volunteers who are managing or supporting other volunteers.

Learning options

E-learning course.

There are 11 lessons.

How long it takes

45-60 minutes.     


Getting it signed off

Email your certificate to your Training Adviser and complete the validation tasks with them.

What you'll learn

You’ll learn about your team's roles and responsibilities, and how to deliver a quality programme.

You'll also learn about the six areas of leadership and management, and get tips on time management and personal skills. 

Support resources you'll need

Additional Information

Getting Started is a collection of e-learning modules that help new volunteers settle in their role. 

You can complete them in any order, at a time that suits you, within the first five months of volunteering. 

You don’t need a Compass login to access our e-learning courses.

Tools for the Role (Managers and Supporters) is one of the Getting Started modules. 

Validation is the process of confirming you’ve completed your training, understood the content and are able to apply what you’ve learned.   

There are two parts to validating this module: 

  1. Download the e-learning certificate and email it to your volunteer line manager and Training Adviser. 
  2. Complete two tasks which you'll agree with your Training Adviser.

The full task list is in your Adult Personal File for Managers and Supporters (pages 34-37). Some examples of the tasks you can choose to do are: 

  • Give examples of how you manage your time, including what you use to keep on top of tasks and projects.  
  • Talk about what you can do to make sure young people get a quality programme and what you would do if you thought there was a problem with the programme.  
  • Give an example of how you support and manage volunteer teams in your Group, District or County/Area/Region (Scotland).  

Arrange some time with your Training Adviser to agree which tasks you'll complete and when you'll do them. 

Volunteers who are managing or supporting other volunteers need to complete this module. Some examples are:

  • Group Scout Leaders and their Deputies.
  • All Commissioners, their Deputies and Assistants.
  • Training Managers and their Deputies.
  • District Leaders.

If you are not sure if you need to do this module, check POR Chapter 16: Roles Table.

You can also ask your volunteer line manager or Training Adviser, or contact the Support Centre.

You can access our e-learning courses on desktops, mobiles and tablets. It also works well on all browsers, such as Safari, Internet Explorer, Firefox, Google Chrome and Edge.   

On mobile and tablet, some of the boxes don’t show all of the words. Turning to landscape from portrait helps with this.   

Please don't hit refresh on your browser (particularly if you get a question wrong on the assessment) as this will prevent you from being able to generate the certificate at the end.  

You will be able to re-take the assessment at the end.  

Don’t forget to download or take a screenshot of your certificate. It will be lost if you refresh or close the webpage.  

To report any technical errors please contact the Support Centre.

The accessibility tools guide provides some hints and tips on how to build accessibility features into your device. 

If e-learning doesn't suit your needs, talk to your line manager or Training Adviser. They can provide one-to-one support or advise you to complete this module as a course or in a small group locally. 

Your Training Adviser will be able to answer any questions you have. Don’t worry if you haven’t been assigned one yet, you can speak to your volunteer line manager. 

If you're not sure who to speak to locally, you can contact the Support Centre.


Digital skills toolkit

Need some help with doing things online? From using Word documents to sending group emails and navigating GDPR, our Digital Skills toolkit will help you feel more confident online. Don’t worry, completing the activities won't take up much of your time and it’s totally flexible and voluntary.

Get help with digital skills