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Policy, Organisation and Rules

2. b. Resolving concerns

2b.1.1.1 Bullying or harassment of volunteers
Concerns regarding potential bullying or harassment of a volunteer must be addressed through the Scouts’ Anti-Bullying and Harassment Policy. See POR 2a.2.

2b.2.1.1 Appealing a non-appointment to, or ending of, a Group, District or County role or accreditation
Concerns regarding the joining or ending processes described in POR Chapter 3 must be resolved through the appeal processes specified in POR 3.9.

Concerns regarding the joining, appointment or ending processes described in POR Chapter 16 must be resolved through the appeal processes specified in POR 16.8.6.

These appeals only relate to appointment or role/membership ending. They must not use the Complaints process.

2b.3.1.1 Resolving complaints 
Concerns regarding membership decisions must be handled through the relevant appeals process and must not use the Complaints process. See POR 2b.2.

Complaints, disagreements and disputes should be resolved informally whenever possible.  

If a complaint, disagreement or dispute cannot be resolved informally, the Scouts’ Complaints process must be followed.

2b.4.1.1 Use Chapter 2a for safeguarding concerns
For the handling of safeguarding concerns, see POR 2a.7.

2b.5.1.1 Handling whistleblowing concerns
Concerns regarding potential wrongdoing in the public interest must be managed in accordance with the Whistleblowing process.

Purpose of each chapter
Introduction to Policy, Organisation and Rules

Chapters:

1.
Our Fundamentals
2.
a. Key policies
2.
b. Resolving concerns
2.
c. Our Volunteering Culture
2.
d. Citizenship
2.
e. Use of the Scouts’ name and marks
3.
Membership
4.
a. The structure of local Scouting within Scouts
4.
b. Our delivery sections
4.
c. Local support teams
4.
d. Organisation - registration and changes
5.
a. Charity obligations for Groups, Districts, Counties
5.
b. Local governance of Groups, Districts and Counties
5.
c. Constitutions of Groups, Districts and Counties (except in Scotland)
5.
d. Constitutions for Scottish Groups, Districts, Regions
5.
e. Local finance of Groups, Districts and Counties
5.
f. Fundraising, grants and loans in Groups, Districts and Counties
5.
g. Insurance
6.
The structure of the UK Headquarters of The Scout Association
7.
Emergency procedures
8.
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9.
a. Activities
9.
b. Requirements for specific activities
10.
Uniform, badges and emblems
11.
Awards and recognition of service
12.
Flags and ceremonial
13.
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14.
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15.
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16.
Adult roles
Definitions