Policy, Organisation and Rules
15. Resolving concerns
22.214.171.124 Any concern involving the joining or appointment processes described in Chapter 16 must be resolved using only the appeal processes described in Chapter 16.
126.96.36.199 Complaints, disagreements and disputes should be resolved informally if at all possible.
188.8.131.52 Where a complaint, disagreement or dispute cannot be resolved informally the Scouts' Complaints Policy must be followed.
184.108.40.206 Where a concern is raised about potential bullying and/or harassment of a volunteer then this must be dealt with in accordance with the Scouts' Complaints Policy supported by the Volunteer Anti-Bullying and Harassment Policy and Procedures.