Returns Administrator
Join us as a Returns Administrator
Scouts is an equal opportunity employer. We're committed to diversity and actively seeking applicants from a wide range of backgrounds, in particular, Black, Asian and ethnic minority communities.
Will you be our next Returns Administrator?
Responsible to: Customer Service Manager
Department: Operations, Returns
Base location: Lancing, West Sussex BN15 8UG
Term: Permanent
Salary: £26,199 per annum - Band C, Level 3
Hours: 35 hours per week
Line management responsibility: N/A
A bit about the role
We're looking for a Returns Administrator to take ownership of our returns process, handling customer enquiries, processing RMAs, and working closely with our warehouse and internal teams to ensure every return is managed smoothly and in line with company policy.
You'll also support our Customer Service and Production teams with a range of administrative tasks, helping to keep things running efficiently while delivering a great experience for both our customers and colleagues.
Sound good? Read the application pack and then apply
Before making an application please ensure that you've read the Recruitment and selection policy. In order for us to monitor the application of our Equality, Diversity and Inclusion policy, we'd be grateful if you'd also complete the Recruitment Monitoring questions on the Application Form.
Not sure where to start? Check out our guidance for applicants.
Closing date for applications: 11:59pm Friday 24 July 2026
Interviews will be held on Wednesday 5 and Thursday 6 August 2026
If you'd like to discuss any of our roles in more detail, email [email protected]
Salary:
£26,199 per annum - Band C, Level 3
Location:
Lancing, West Sussex BN15 8UG
Term:
Permanent
Hours:
35 hours per week
Holidays:
28 days per annum (plus bank holidays)
Closing date:
Fri, July 24, 2026, 11:59 PM
Working at The Scout Association
Find out what it's like to work at Scouts and all the benefits it offers.Read more