Customer Experience Coordinator (Funded Residential Project)

A bit about the role

Are you passionate about delivering outstanding customer service and making a real difference? We're looking for a Customer Experience Coordinator to join our friendly and collaborative team, supporting groups to access unforgettable outdoor learning and adventure through our funded programmes.

Our team is supportive, passionate and committed to helping young people benefit from life-changing experiences. We work closely with customers, partner organisations and colleagues across our centres, ensuring every group receives the guidance and support they need from their first enquiry through to the delivery of their visit.

This is an exciting time to join us as we continue to expand the reach and impact of our funded programmes. You'll play a key role in helping more schools, youth groups and community organisations access Scout Adventures experiences, making the booking journey as smooth, welcoming and efficient as possible.

Sound good? Read the application pack and then apply

Before making an application please ensure that you've read the Recruitment and selection policy. In order for us to monitor the application of our Equality, Diversity and Inclusion policy, we'd be grateful if you'd also complete the Recruitment Monitoring questions on the Application Form.

Not sure where to start? Check out our guidance for applicants.

The closing date for applications is 23.59pm on Tuesday, 7th July 2026 

Interview will be held W/C 13th July 2026

If you'd like to discuss any of our roles in more detail, email [email protected]