Incident Severity Levels

7.2.1.1 Severity Levels
To ensure an appropriate and proportionate response to incidents in Scouts, all incidents reported to UK Headquarters are classified according to the following severity levels:

1. Near miss: Unplanned event which has the potential to cause harm but did not on this occasion.
2. Reportable incident: An incident requiring medical intervention (e.g. pharmacist, GP, hospital, urgent treatment centre, clinic, or dentist for example), or involving emergency service rescue, or damage to third-party property.
3. Incidents requiring prompt contact with UK Headquarters: You need to call UK Headquarters if you experience an incident in which one or more of the following apply:
   1. a fatality as a consequence of a scouting activity
   2. a hospital stay likely to be 3 or more days
   3. multiple casualties from a reportable incident with overnight hospitalisation
   4. the collapse of a significant structure, whether injury was suffered or not

UK Headquarters can be contacted using one of the following numbers (available 24 hours): 0345 300 1818 or, from outside the UK, +44 20 8433 7100.

Callers will be supported through the incident response process by a UK Duty Officer and provided with incident management and media advice. For these types of incidents, in Scotland, Northern Ireland and Wales, the relevant Country Headquarters will be informed by UK Headquarters.