The volunteer experience we want to create

We know there’s room to improve the volunteer experience at Scouts.

We want to make sure:

• Every volunteer is welcomed 
• Every volunteer is supported 
• Every volunteer is valued 
• Every volunteer gains skills (and has fun!) 
• Every volunteer matters. 

And volunteering should look like this:

This is how we’ll make it happen 

• We’re changing the principles of volunteer roles at Scouts, making them more task and team focused with clearer links to supporting the delivery of programme
• We’re working to improve our local processes to transform recruitment and joining in the long term – creating a more inclusive and accessible experience
• We’re looking into how we make the day to day management of Scouts easier and more efficient, with a new digital learning system and new tools for adult membership management.

When can members expect change?

• Things won’t change instantly, there’ll be a gradual roll-out of new things over the next three years – we’ll share the roadmap when it’s ready
• We know there’s a lot going on, so we’ll roll out changes in a manageable way
• We’ll consult with volunteers and make sure any changes are positive