E-learning FAQs

Key Information

“E-learning is the use of technology to enable people to learn anytime and anywhere”.
There are lots of different types of e-learning, however e-learning typically refers to online modules which learners can work through on their own, at their own pace. E-learning is usually delivered via the internet, but can also be accessed via a CD.

E-learning is a low cost, easy access way for a learner to undertake training. E-learning can be accessed at any time of day, using a wide range of devices, from anywhere with an internet connection to support flexible learning.

The Scout Association is investing in e-learning to support our commitment to flexible volunteering and ensuring all adults in Scouting can access the training required to fulfil their role safely and effectively.

Internet Explorer v11 or higher, Google Chrome (latest version), Firefox (v24 or higher) and Safari (v5 or higher, OS X only).

Yes, the e-learning will operate on iOS (min v5) and Android (min v4) supported in Safari iOS and Google Chrome for Android. We recommend using tablets in landscape and mobile phones in portrait.

To fully run the e-learning module a connection speed of 512Kbps is required. To view the content without the video a connection speed of 256Kbps is recommended.

The time it will take to complete the course will vary depending on which module you are completing. Estimated completion times for each course are as follows:

Module 1: Essential Information for Executive Committee Members: 1 hour
Module 1: Essential Information: 55 minutes.
Module 3: Tools for the Role (Section Leaders): 35 minutes
Module 4: Tools for the Role (Managers and Supporters): 35 minutes
Module 5: The Fundamentals of Scouting:45 minutes
Module 12(A): Delivering A Quality Programme: 35 minutes
Safety Ongoing Learning: 35 minutes
Safeguarding Ongoing Learning: 1 hour

There is no time limit. However, if you exit the browser and return to the course later you will be returned to the beginning.

Yes, you can complete the e-learning as many times as you wish. If you would like to redo the course, simply click on the link to the e-learning and you will be returned to the beginning of the course.

No, the information you submit is not sent/recorded anywhere.

To fully engage with the content it is advisable to have speakers. The audio rate for the course is 48 Kbps (mono). A transcript of all audio within the module is available by clicking the orange ‘transcript’ button below the media component.

Once you have completed the course you will be issued with a .png file certificate, which can be saved or printed. To ensure your name appears on the certificate, please enter your name when prompted to do so at the start of the course. There will not be another opportunity to do this later in the course.

Problem Solving

To start the course, click on the ‘launch’ titles on each of the sections. Instructions are displayed throughout the course; but for additional guidance watch the ‘How to Guide’, available from the module homepage.

It is likely to be because some of the previous sections have not been fully completed. It is important to ensure that you complete all activities in all sections of the e-learning; otherwise you may not be able to progress to the next topic.

The best way of ensuring that all elements of each section have been completed is to click on the progress bar in the top right hand corner of each page, as shown below.

If you click on the progress bar, and then select the section indicated as not completed, you will be taken directly to that section. Some elements don’t require any interaction, just reading the text or scrolling down the page.

The ‘How to guide’ video explains the functionality of the elearning in more detail.

There are a few reasons which may be preventing you from viewing your certificate:

The Scout Association e-learning is only compatible with certain browsers (listed above). You should ensure that you are using one of the browsers listed, as using an older version may be the cause for the certificate page failing to load.
The settings on some browsers, such as pop-up blockers, may prevent the certificate page from loading.
The e-learning requires an internet connection speed of 512Kbps. If you are in an area with a low internet connection speed this may be reason why the certificate page is unable to load.

If resolving these doesn’t help, you may wish to take a screenshot of the final page prior to selecting the certificate as proof of learning. This screenshot can be printed or saved as a .png file to share with your Training Adviser when you meet to discuss the learning and validate the module.

Desktop users should click on the print icon and mobile users can use the devices native functionality. The following browsers will support printing Internet Explorer 11+, Firefox, Google Chrome iOS and Chrome for Android 4+. Alternatively, learners can select to save the file as a .png via the browser and print it out at a later stage.c

Learners can save their certificate as a .png file to the desktop; this can be printed later or sent to a Training Adviser as an e-mail attachment. Please do not save the web link as an alternative to printing the certificate, as this will expire once you leave the browser and your certificate will be lost.

If you did not enter your name when prompted at the start of the course you cannot add it later. Either print the certificate and enter your name by hand, or restart the course and enter your name before completion.

To support the video a connection speed of 512Kbps is required. Ensure the browser you are using is compatible with the e-learning.

If you exit the browser and return to the course later you will be returned to the beginning, your progress will not be recorded.

To validate the module you will need to complete the required validation criteria outlined in the Adult’s Personal File. The validation criteria require the practical application of the learning.