Coronavirus

Guidance and support for frequently asked questions (FAQ's)

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Last reviewed: 4 January

Getting back together safely - Information for Leaders

We’re working with youth sector partners and the National Youth Agency government body to make sure that we restart safely. There’s a framework and set of guidance that should be followed when your section gets back together, based on the latest government announcements and current readiness levels.

Find out how we can restart Scouts safely

UK Headquarters

Like many charities and organisations during this challenging time, a significant number of our staff have been furloughed but they’ll return to work by the end of the furlough scheme. Most of our staff are working from home as our offices remain closed for all, apart from essential services that cannot be delivered from home Thank you for your patience if it takes a little while longer to respond to your enquiries. Here's an update on how this arrangement affects some of the key services we offer:

Scout Information Centre: still supporting members but with reduced capacity. We’re not able to take calls at the moment, but contact us by clicking the purple ‘Chat’ button on the bottom right of the page or emailing us at info.centre@scouts.org.uk.
Scouts Awards Team: Operating. For information concerning the process and timelines for submitting and sending out Good Service awards, Length of Service awards, Wood Badges as well as Meritorious Conduct/Gallantry awards, the Cornwell Scout Badge or the Chief Scout’s Personal Award, please visit the awards page.
Scout Store: Operating, but online orders only
Safeguarding: Still running essential services bit with reduced capacity.
Scout Adventures: Closed until further notice; customer services still available but with reduced capacity.
Gilwell Park Hotel and Conference Centre: Closed and won't reopen.
65 Queen’s Gate: both the Meininger hotel and our own events spaces are open, with reduced capacity. We are following government guidelines regarding any events.
Scout Association Trust Corporation (SATC): Operating, but please expect delays due to physical access to deeds and documents being limited
Scouts Scotland: Many staff are furloughed or working remotely. However, you can still contact them through hello@scouts.scot or find individual contacts on the who’s who page. Find out more.
ScoutsCymru: Many staff are furloughed or working remotely. However you can still contact the team on admin@scoutscymru.org.uk or find other contacts on the who’s who page. Find out more.

Safeguarding Concerns and Safety Incidents

Delivering a blended programme

Events

Travel

Membership fees and financial support

Executive committees

We'd recommend that Counties/Areas, Districts and Groups in England and Wales should follow the advice from the Charity Commission which is summarised below.

15/05/20 The Charity Commission have provided the following information in relation to holding an AGM during this crisis.

Coronavirus is having a major impact on charity events and the government’s health advice may lead to some charities having no choice but to decide to cancel or postpone their AGMs and other critical meetings. The charity as far as possible should be acting in accordance with the governing document. However, the Commission understands that the charity may not be able to fully comply with the governing document during this current crisis.

Key points:

If the trustees, decide it is necessary to hold the AGM by electronic means, they should record this decision to demonstrate good governance of your charity.
The trustees must assess the risk in postponing the AGM or holding a meeting by another means. They should communicate the decision with the members where practical to do so e.g. via telephone or post or email.
As a regulator of charities, the Charity Commission will not be taking regulatory action, if the charity has demonstrated the reason for holding a meeting outside of the governing document or postponing the AGM during a pandemic is in the best interest of the charity.
If decisions are made by a meeting held which are not in accordance with the governing document, the Charity Commission advises the trustees clearly record the decision.
The Trustees may also wish to think about whether there are any wider or longer impacts of their decision that may need to be considered (independent of the regulator) for any actions during this time.
Please remember it is the responsibility of the individual Charity Trustees to decide what is the best course of action to take for their Charity.

We've also produced a page to give you a few hints and tips for running successful meetings online.

The Government also has some practical advice for Executive Committees. The National Council for Voluntary Organisations (NCVO) has also published some useful guidance to help Executive Committees consider how they can best support members locally during this time. These both cover issues such as AGMs, remote meetings and other matters. You can read this guidance here.

Charities in Scotland should refer to the advice provided by the Office of the Scottish Charity Regulator (OSCR), which can be found here.

Charities in Northern Ireland should refer to the advice provided by the Charity Commission for Northern Ireland which can be found here.

Annual Report submission

Wherever possible, the Charity Commission asks all Charities to try to get their annual reports submitted on time. However, where the situation impacts on the completion of annual returns and accounts, charities with an imminent filing date may request a filing extension by emailing them at: filingextension@charitycommission.gov.uk. Delaying the AGM does not stop the submission of the Annual report, which is approved by the Trustees and only adopted at the annual general meeting.