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Research participant information


You're being invited to participate in research about the solutions to improve the volunteer experience. Before you decide whether to take part, please read this information carefully and ask us if you have any questions. 

What’s this all about?

We’re developing a variety of solutions to improve the volunteer experience. These focus on improving our learning, our roles, how we welcome new volunteers and our digital tools. We’re looking for feedback on what we’re developing to help shape the solutions, making sure they’re fit for purpose.

What would I be asked to do if I took part?

You're being asked to give feedback on proposed changes to improve the volunteer experience. Your feedback will help to shape the final solution.

What personal information will you collect and store? 

We're collecting email addresses if you would be happy to be contacted about your feedback. This is not mandatory.

We have asked for your consent to collect and handle your personal information in the consent form. Only the Scouts team, and Girlguiding if you have given feedback on solutions relating to the joint volunteer welcome project, will have access to your personal information. We're securely collecting and storing it on Smartsheets in accordance with the General Data Protection Regulation (GDPR) and UK data protection legislation. The data will be destroyed within one year after you have provided feedback. If you would like more information about the way we comply with data protection legislation, please get in touch. 

Will my participation be anonymous and confidential? 

Yes, unless you choose to provide your email address. 

Your participation in the research will be kept confidential to the Scouts project team, and Girlguiding for feedback on solutions relating to the joint volunteer welcome project, only they will have access to your personal information. Your contact details will be retained for one year after you have given feedback. We'll do our best to ensure your anonymity and keep your participation confidential. However, there may be limits to this, like if there are serious concerns about your safety or the safety of others. 

What are my rights?

If you decide to take part in our research you are still free to withdraw, modify your consent or withdraw your consent at any time, without giving a reason, by getting in touch with our info centre. However, it may not be possible to remove your data from the project once it has been anonymised. You have strong rights around your personal information under UK data protection legislation. To find out more see If you have any questions about your data, get in touch with us, or with our Data Protection Officer on

If you’re unhappy with the research, please tell us so that we can sort it out. You will not get into trouble; it helps us keep you safe and improve how we work. You can make a complaint by contacting  

What will happen as a result of this?

All of the feedback will be analysed by the project team and the top insights will be taken on board to shape the solutions. Thank you for participating.

If you have any questions or concerns, please do not hesitate to get in touch with our Digital Insights Analyst, Liv Marsh by emailing

We look forward to receiving your feedback,

The Scouts