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Volunteer Experience Manager

An exciting opportunity has become available to join the Volunteer Journey Staff Team as a Volunteer Experience Manager.

The Scouts is an equal opportunity employer. We are committed to diversity and actively seeking applicants from a wide range of backgrounds, in particular, Black, Asian and ethnic minority communities.

Core purpose

The Scouts are fundamentally reviewing and transforming the volunteer experience for our 140,000 volunteers to make volunteering with us even more attractive, accessible, flexible and enjoyable.

We want to make this journey easier and more rewarding for all volunteers and continuously improve our volunteer experience. As part of the Skills for Life strategy we are developing and supporting amazing section leaders by:

  • Transforming the adult recruitment and joining process, making sure it is inclusive and welcoming
  • Simplifying learning, focusing on developing and supporting amazing section leaders
  • Creating a positive and rewarding volunteer experience for new and existing volunteers
  • Helping equip section leader teams with the practical skills and knowledge needed to deliver a challenging and adventurous programme
  • Making sure that section leader teams have the right support for the future, by ensuring we have the right volunteer roles responsible for the right things

Once designed and delivered, we need to ensure continuous improvement of the experience keeps it relevant and attractive to drive retention.

In partnership with volunteer colleagues, the purpose of this role is to help lead the team in the design, testing and delivery of our new journey, working in close collaboration with other colleagues. This role will bring technical expertise in volunteering and user centered design to improve our experience for volunteers including our processes, digital tools and systems, and internal culture. They will champion inclusion and help us to ensure the experience of volunteering in Scouts is fit for the future and truly enables everyone to join our adventure and provide young people with Skills for Life.

Person specifications

Working at Scouts



Before making an application please ensure that you have read the Recruitment and selection policy.

In order for us to monitor the application of our Equal Opportunities policy, we would be grateful if you would also complete the Recruitment Monitoring questions on the Application Form.

If you would to discuss the role in more detail, please contact

Please read the full application pack before applying.

Closing date for applications – Sunday 31 October 2021, Midnight.

Interviews will be held week commencing 15 November 2021.

£43,064 per annum, Band G, Level 3 (inclusive of Outer London Weighting)

Gilwell Park, Chingford, London (Hybrid working options available)


35 hours per week

25 days per annum plus bank holidays (Pro Rota)

Closing date:
Sun, October 31, 2021, 11:59 PM

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