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Service Desk Technician

Join us as a Service Desk Technician

Scouts is an equal opportunity employer. We're committed to diversity and actively seeking applicants from a wide range of backgrounds, in particular, Black, Asian and ethnic minority communities.

Will you be our next Service Desk Technician?


Responsible to: Service Delivery Manager

Department: Transformation

Base location: Gilwell Park, Chingford, London (Office based)

Term: Permanent

Salary: £26,697 per annum Band C (Inclusive of Outer London Weighting) 

Hours: 35 hours per week


A bit about the role of Service Desk Technician

You will help in the delivery of excellent end user support services to The Scout Association (TSA) staff and national adult volunteers, including outside of core business hours when necessary.

You will work to support IT service management and operational processes to ensure the availability and reliability of IT services in line with business requirements. In addition, you will enhance IT Service Management capability – resources, processes, and tools.

Your primary goal is to assist staff in resolving hardware and software issues and to provide excellent customer service.

Sound good? Read the application pack and then apply

Before making an application please ensure that you've read the Recruitment and selection policy. In order for us to monitor the application of our Equality, Diversity and Inclusion policy, we'd be grateful if you'd also complete the Recruitment Monitoring questions on the Application Form.

Not sure where to start? Check out our guidance for applicants.

Closing date for applications: 11:59pm Sunday 3 December 2023

Interviews will be held online on 13th, 14th and 15th December 2023

If you'd like to discuss any of our roles in more detail, email

£26,697 per annum Band C level 3 (Inclusive of Outer London Weighting)

Gilwell Park, Chingford, London (Office Based)


35 hours per week

28 days per annum plus bank holidays

Closing date:
Sun, December 3, 2023, 11:59 PM

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