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Membership Systems Manager

We are looking for a Membership System Manager to join our Member Operation team.

Core purpose

It’s an exciting time at The Scouts. Our digital transformation programme is an ambitious part of our Skills for Life strategy which aims to enable Scouts to become a digital first organisation. 

We aim to transform the Scouting experience with digital tools and services for our volunteers, staff and young people which are:  Easy, Enlightening, Enabling, Engaging, Enjoyable and Efficient. 

Our digital principles underline all our work:   

  • We put people at the heart of everything we do. 
  • We are bold and open to change.
  • We create digital first, responsive and accessible services.
  • We use data and insight to drive our decisions.
  • We measure, test and learn.
  • We engage, collaborate and partner.
  • We provide a safe and secure service.
  • Our systems are flexible, sustainable and interoperable.

The purpose of this role is to spend time listening to users, understanding their needs and requirements, working with the Product Manager to translate these into user stories and communicate these for implementation for our Scouts digital systems, initially the membership and disclosure processing systems.

You will work with the subject matter experts and Transformation team to incorporate feature requests into the product roadmap, prioritize the backlog, and develop user stories and user acceptance criteria.

We’re looking for an experienced Membership Systems Manager who can manage multiple projects, stakeholders, suppliers and internal staff both permanent and contractors. Someone who enjoys working at a fast pace and problem solving in a complex organisation to support our members.

This is a unique opportunity to bring your skills, experience and passion for enabling change to a growing and prestigious organisation. The digital transformation you help to deliver will support nearly half a million young people every week as they gain skills for life through Scouts.

Person specifications

Working at Scouts



Please ensure that you have read the Recruitment and selection policy.

In order for us to monitor the application of our Equal Opportunities policy, we would be grateful if you would also complete the Recruitment Monitoring questions on the Application Form.

If you would to discuss the role in more detail, please contact

Please read the full application pack before applying.

Closing date for applications is 8 August 2021

£41,304, Band G

Gilwell Park, Chingford, London (with remote working)


35 hours per week

25 days holiday

Closing date:
Fri, July 30, 2021, 11:59 PM

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vacancy, Scouts, membership, bingo, Manager, System manager